PH799 Frequently Asked Questions

The minimum age to register and play on PH799 is 21 years old. This is in line with Philippine gaming regulations. PH799 takes age verification seriously — accounts found to belong to underage users will be suspended immediately and any funds returned. If you are under 21, please do not attempt to register.

Go to the login page and click the "Forgot Password" link below the login form. Enter the email address or mobile number linked to your PH799 account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact PH799 support.

No. PH799 strictly allows one account per person. Creating multiple accounts is a violation of the Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you believe a duplicate account was created in error, contact PH799 support immediately to resolve the issue.

PH799 may require identity verification before processing larger withdrawals or activating certain account features. You'll be asked to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's license — along with a selfie. Verification is typically completed within 24 hours on business days. This process protects your account and ensures compliance with Philippine regulations.

PH799 supports the most popular payment methods used by Filipino players:

• GCash — instant deposits and withdrawals
• PayMaya (Maya) — instant deposits and withdrawals
• BPI — bank transfer, 1–3 business days
• BDO — bank transfer, 1–3 business days
• Metrobank — bank transfer, 1–3 business days

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for local transactions.

The minimum deposit on PH799 is ₱50 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on the bank's own transfer limits. There is no maximum deposit limit set by PH799, though your bank or e-wallet provider may have their own daily transaction caps.

Withdrawal processing times on PH799 depend on your chosen method:

• GCash / PayMaya — most withdrawals are processed within 24 hours, often much faster
• BPI / BDO / Metrobank — bank transfers typically take 1–3 business days

Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day. Make sure your account is fully verified before requesting a withdrawal to avoid delays.

PH799 does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. Check with your payment provider if you're unsure. PH799 will always display the exact amount credited to or debited from your PH799 balance.

PH799 offers a curated selection of games built for Filipino players:

• Phoenix Rises — high-volatility slot with expanding wilds
• Leprechaun Riches — cascading reels slot with a bonus wheel
• Muay Thai Champion — live combat sports betting
• Boxing — world and local boxing odds and markets
• Monster Dice — fast-paced dice game with instant results
• Triple — multi-line game with 3x–9x jackpot multipliers

Visit the Game page for the full library overview.

Yes. All PH799 games use certified random number generation (RNG) to determine outcomes. This means every spin, dice roll, and game result is completely independent and cannot be predicted or manipulated. The RTP (Return to Player) percentages published on each game page are accurate and reflect the long-term statistical payout of each game. PH799 is committed to fair play for all members.

RTP stands for Return to Player — it's the percentage of total bets a game is expected to pay back to players over a large number of rounds. For example, a game with 96% RTP will theoretically return ₱96 for every ₱100 wagered over time. A higher RTP means a lower house edge. PH799 selects games with competitive RTP figures — Monster Dice leads at 97.0%, followed by Phoenix Rises at 96.5%. Check the Tips page for more on how to use RTP in your game strategy.

Some PH799 games offer a demo or practice mode that lets you explore the mechanics without risking real money. This is a great way to get familiar with a game's bonus features, paylines, and betting options before committing your balance. Log in to your PH799 account and look for the demo option on individual game pages. Note that demo play winnings cannot be withdrawn — only real-money play qualifies for withdrawals and bonuses.

PH799 offers a welcome bonus for new members upon their first qualifying deposit. The exact bonus amount and terms are displayed on the registration and promotions pages — these can change periodically so always check the current offer when you sign up. Welcome bonuses are credited to your PH799 account automatically once the qualifying deposit is confirmed.

Wagering requirements specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable funds. PH799 keeps wagering requirements transparent and reasonable. Full details are always listed in the bonus terms on the promotions page.

There are a few common reasons a bonus may not appear in your PH799 account:

• Your deposit did not meet the minimum qualifying amount for the promotion
• The promotion had already expired at the time of your deposit
• You already claimed the same promotion previously (most bonuses are one per account)
• Your account has not been fully verified yet

If none of these apply, contact PH799 support with your deposit reference number and they'll investigate promptly.

Yes. PH799 has a dedicated mobile app available for both Android and iOS devices. The app gives you full access to all games, your account balance, deposits, withdrawals, and promotions — all optimized for touch screens and Philippine mobile networks. Visit the App page for download instructions. You can also play directly through your mobile browser without downloading the app if you prefer.

If the PH799 app is running slowly or not loading, try these steps:

• Check your internet connection — switch between mobile data and Wi-Fi to test
• Close the app completely and reopen it
• Clear the app cache in your phone's settings
• Make sure you have the latest version of the PH799 app installed
• Restart your device and try again

If the issue persists, the PH799 website works on all mobile browsers as a fallback. Contact support if problems continue.

PH799 provides responsible gaming tools in your account settings. You can set daily, weekly, or monthly deposit limits to help manage your spending. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period. You can also set session time reminders and loss limits. PH799 encourages all members to use these tools proactively. Visit the Responsible Gaming page for full details.

Yes. If you feel you need a break from gaming, PH799 offers self-exclusion options ranging from a short cooling-off period to permanent account closure. To request a self-exclusion, go to your account settings or contact PH799 support directly. During a self-exclusion period, you will not be able to log in, deposit, or place bets. PH799 takes these requests seriously and processes them promptly. See the Responsible Gaming page for more information.